MARITIME OPERATIONS · TECHNICAL DESK

Support for mariners
at sea and ashore.

Direct dispatch for account access, telemetry troubleshooting, chart corrections, and App Store subscription billing. We read every message.

Write to support@marlog.appSupport Channels↓
2 days
Usual Reply
Direct
Skipper Team
100%
Privacy First
DISPATCH TERMINALLIVE
DIRECT EMAIL
support@marlog.app
BASED IN
MARLOG
Muğla, Türkiye
APPLE IN-APP PURCHASES
Manage via iOS Settings → Apple ID → Subscriptions
Open Secure Contact Form →
EVERY MESSAGE
All Inquiries Read
Read by the person who builds it
SPECIALIZED DISPATCH TRACKS

Choose Your Support Channel

Every message is read by the person who builds MARLOG.

DIRECT HUMAN RESPONSE
⚓CHANNEL 01

Chart & Anchorage Corrections

Report updated marina VHF frequencies, new mooring buoys, hazardous rock shoals, or send us a new anchorage and we will fold it into the next catalogue update.

Email Chart Team→
📲CHANNEL 02

iOS App & Telemetry Sync

Get help with offline vector map caching, GPS hardware permissions, GPS permissions and map cache, and signing back in on a new device.

Get Technical Help→
💎CHANNEL 03

Supporter & Account Privacy

Manage or cancel optional Supporter subscriptions billed through Apple. Request full GDPR data export or permanent account deletion.

Manage Subscription→
🤝CHANNEL 04

Charter Fleets & Sailing Schools

Inquire about multi-vessel fleet provisioning, what a sailing school would need from Academy, and localized charter base waypoint overlays.

Contact Fleet Dispatch→
OPERATIONS & RESOLUTION WORKFLOW

How We Handle Your Requests

A transparent, skipper-first support process designed to resolve issues swiftly.

01DIAGNOSTICS

In-app diagnostics & cache check

Verify your GPS lock and offline tile caches in seconds.

Check the basics — location permission in iOS Settings, and whether you are signed in. Most connectivity questions can be verified with a single tap.

✓ Storage cache verify · GPS status check · Offline tile inspector
02DIRECT DISPATCH

Direct maritime dispatch

Send technical logs and coordinates with zero red tape.

Write to us by email or email. Include your coordinates and what you were doing; a screenshot helps for new anchorages directly to your message.

✓ Direct human inbox · GPX / coordinates attach · No robot triage
03RESOLUTION

Rapid seamanship resolution

Reviewed by a small team of active skippers and engineers.

Every chart correction, anchorage review, and telemetry bug report is evaluated by active sailors. Validated coastal fixes go into the next catalogue update.

✓ Bi-weekly OTA catalog updates · Skipper reviewed · 24-48h SLA
SUPPORT PHILOSOPHY

Built by Sailors. Answered by Sailors.

Why direct seamanship communication matters when troubleshooting vessel navigation.

CRITERIA
GENERIC APP HELPDESKS
MARLOG SUPPORT
Support Team Expertise
Outsourced tier-1 agents reading generic software scripts
✓Direct response from a small team of active skippers and engineers
Chart Correction Turnaround
Slow multi-year hydrographic update cycles or neglected data
✓Place data refreshed continuously from the server; skipper submissions reviewed by the team
In-App Account Deletion
Hidden behind complex multi-page ticket forms & dark patterns
✓One-tap in Settings → Delete Account with immediate data purge
Subscription Transparency
Difficult auto-renew locks and predatory cancellation steps
✓Standard Apple App Store billing with zero access lockouts
Support
Automated auto-replies that close the ticket
✓Every message read and answered by a person
SSS · SIKÇA SORULAN SORULAR / FREQUENTLY ASKED QUESTIONS

Questions about Support & Account Help

Everything you need to know about account management, Apple subscriptions, chart updates, and data privacy.

Inside the app: go to Settings → Account → Delete Account. Your profile, visit logs, and account records are purged immediately from our databases. Alternatively, email support@marlog.app and we will action your deletion request.